Troubleshooting¶

Solutions to common issues.

App Issues¶

App won't open or crashes on launch¶

Force quit and reopen
Swipe up from bottom, swipe away Revoir
Reopen the app
Restart your device
Power off completely
Wait 30 seconds
Power back on
Check for updates
Open App Store
Tap your profile icon
Pull down to refresh
Update Revoir if available
Reinstall the app
⚠️ This deletes all your data
Export your data first if possible
Delete and reinstall from App Store

App is slow or laggy¶

Close other apps to free up memory
Restart your device
Check available storage (Settings → General → iPhone Storage)

Data Issues¶

"My data isn't syncing"¶

Revoir doesn't sync — this is intentional for privacy. All data stays on your device only.

If you want the same data on multiple devices, you'll need to export from one and manually transfer.

Data disappeared after update¶

This shouldn't happen, but if it does:

Check if you're signed into the same Apple ID
Check Recently Deleted (items stay for 30 days)
Contact support with details about the update

Can't restore from backup¶

Currently, Revoir doesn't support automatic backup restoration. The export file is for your records. Full backup/restore is planned for a future update.

Open the share sheet in any app
Scroll right to the end
Tap More
Enable Revoir
Tap Done

The first time you use it after an update, it may take a moment to load. Subsequent uses should be faster.

Saved moment doesn't appear¶

Open Revoir
Check your Inbox for orphaned moments
Assign the moment to a person

Export Issues¶

PDF export fails¶

Make sure you have enough storage space
Try a smaller date range
Restart the app and try again

Check your internet connection (for cloud shares)
Try saving to Files first, then sharing from there
Make sure the destination app supports the file type

Export is missing data¶

Only completed dates with moods are included
Check your date range selection
Archived items may be excluded by default

Notification Issues¶

Not receiving reminders¶

Go to Settings → Notifications → Revoir
Make sure notifications are enabled
Check that "Allow Notifications" is on
Verify your reminder settings in the app

Too many notifications¶

Open Revoir → Settings → Notifications
Adjust reminder frequency
Disable specific notification types

Premium/Subscription Issues¶

Purchase not recognized¶

Go to Settings → Subscription
Tap Restore Purchases
Make sure you're signed into the correct Apple ID

Can't complete purchase¶

Check your Apple ID payment method
Ensure you have a stable internet connection
Try restarting the app

Charged but no Premium¶

Wait a few minutes (purchases can take time to process)
Try Restore Purchases
Contact support with your receipt

Still Need Help?¶

If none of these solutions work:

Email us: [email protected]
Include:
Your device model and iOS version
What you were trying to do
What happened instead
Any error messages

We typically respond within 24-48 hours.